I didn’t have to log in to answer the post either! Hopefully, this will help! Me too. Three companies two with bank accounts that means moving in and out constantly. It’s not just their new caustic system access idea though, when we need help there is no way to speak with a XERO representative, Really crummy customer support ratings.

We are looking at Quickbooks. If you use the Xero Verify app on your mobile it makes it that little bit quicker to log in because you only have to click Yes Its Me option in the pop up on your phone home screen. Yes, but not everyone has their phone attached as a body part. Even 1 verification per day would be better than having to do it whenever it times out. Or once a week.. Xero just responded with: “it’s now mandatory to authenticate your log in each time you use Xero and it’s not possible to skip this for 30 days.

If it’s not possible to skip it for 30 days, why does the option exist? Just another thing Xero will one day get around to fixing as in remove it I guess. I have also had trouble not receiving the authentication on occasion. Resent, no help, and again, and then suddenly they all come through! I appreciate the need for security, but let’s make sure it works, and maybe increase the time-out period, at least that would help many.

Too simple? Thanks Terri-Anne. Once installed on my phone I was able to navigate the new process and access our account. Me, especially as I am the only one using the program. On top of the bank feed and MTD vat connections not working at the moment, I feel like scrapping the software. We have installed Authy on our PCs and it simply does not work. Our entire team is now locked out. We need out of this software fast and need to use a vendor that does not mandate security changes that do not work.

Please advise we are trying Zoho at the moment, does anyone else have any suggestions, we need a solution fast as only one of us can now login to Zero and that is likley to expire soon. Why Xero would chase its customers away is beyond me.. However that is what they are doing so we have to move. Good luck. I agree the Xero Verify works ok, and so does Google Authenticator on my phone. However I think you have missed some of the point s of other posts i.

Also can you believe I had to spell but-t like that – seems to be a banned word. I’m not sure if this addresses your problem but I did find out from Xero some time ago that if you use different devices or networks to log in then it cancels the skip 30 days. I’m not happy with the fact they have removed the 30 day option now. The other thing It is my observation with this forum, that once the complaints start coming in from customers about Xero, it will be closed down.

I do appreciate the need for security, but sometimes when signing in, the message doesn’t come from Xero to my phone, so have to wait, resent it, and that doesn’t come, so send it again, at which point all 3 arrive together, Now, that is frustrating! As is it timing out. I can be working on a large problem in excel say, come back to check something in Xero, only to find that it has timed out and I have to sign back in again.

The people who design the system, don’t have to try to work it every day, if they did, it would look very different. Couldnt tell you how frustrated I was this morning trying to log in via the “send code to backup email” as I wasn’t able to get to the device that had the MFC on it.

Took 2 hours to get the emails through, its disgraceful. You could always try ringing the help desk – if only there was a number for you to do that.

Still, you can always send the help desk an email, and they will get to you within 24 hours maybe. Apparently Xero’s systems works flawlessly, so there is nothing that would ever require their urgent attention. Has been terribly flawed since launch, I believe 7 months now. Ironically, you don’t need to verify to log in here and post comments.

Am I just the lucky one? I would like to have the option to stay logged in once I actually am. It gets tedious during a busy day to have to keep going through these stages any time I leave the room and return to my desk. I appreciate that they do need to remove those who have logged on but are no longer active, for example if they crashed out, or forgot to log out, but just make the time longer before they do so.

One hour? Are the timings in the settings somewhere? Mine seems to be about ten minutes or the time it takes to make a cup of tea and return. If the settings are somewhere I don’t know where. I suspect they keep that sort of thing well out of a user’s reach.

Maybe our timer is busted, in which case don’t tell Xero. Xero two factor – Probably the most annoying 2FA I have ever experienced. Bugs in the app, the email verification and in general this isnt done well considering most ppl have moved on from manually entering codes shared via email, SMS or APP. On phones, these codes can be detected automatically, users have a seamless login experience despite 2FA.

With Xero now, my team is spending 5minutes more per session and constant frustrations are part of it. Working from home, several devices, all this adds to the pile. If anyone has figured out how to ignore or disable this feature, please let me know. Right now, a team of 5 is constantly wasting time on logins to Xero, certainly one way to spoil an experience.

This is the most ridiculous system I have multiple companies using xero and used to be so simple to use. The hours I have wasted in trying to set this up.

I also have different users with different profiles and to set each one up has been a nightmare and a disaster. I have abandoned separate profiles now and can only use one log in which defeats the whole point.

I have to have this authentication set up on a PC as my staff do not want this ridiculous app on their own personal mobiles. I can no longer use the system remotely which was a great advantage but now effectively restricted to one computer. My advice is to turn the stupid thing off and find something easier to use. Xero have always worked to their own standard, as they have done with other things that don’t work. What I can say is, I have been able to get the “trust this computer” to work, so I can now skip the authentication process for 30 days.

I am reveling in all the extra time I now have to do the work I was actually employed to do. I Can truly say the 2nd authentication is a crap idea and not necessary , i have to log on 4 times a day and i can say i am thinking on moving from xero and now i changed my phone same phone number its not working and i have to email my self that stupid code to logo on.

I hate the long winded process to log in now. Puts me right off Xero and want to find a different software package! I bought a new phone, kept same number, and the faffing about trying to set up another logging in authentication has been horrendous! I also am in and out of xero during the day and sometimes spend longer trying to log in than I do actually using it!

We are changing systems – Xero is a nightmare on so so so SO many levels. Cant wait. We considered changing. Staying with XERO as once we are in, it works great. I had this issue with another software and found this resolved it for me. I cannot believe that all these people are complaining about something that keeps their personnel financials safe.

Appreciate the discussion and the feedback for this everyone, if you need help to with your Authy multi-factor authentication MFA , we have a short video that can run you through how to use it. For helping out with your question David, there’s a discussion on skipping for 30 days that exists. You’ll find a few common scenario as to why you’re prompted to login.

Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Nadine Horrobin. Cant login using the authy code The authy code does no work for some reason for the last week and I can’t login – i have cleared the history Log in to answer. Write an answer Add attachement Upload Files Or drop files.

 
 

Xero authenticator app not working – xero authenticator app not working

 

Your MFA has now been turned off. Next to Multi-factor authentication, click Set up. Click Set up multi-factor authentication. Choose an authenticator app. To use push notifications, select Xero Verify. A push notification can take up to 15 seconds to come through. Alternatively, on your Xero login screen click Use a backup method instead to authenticate your login using a 6-digit code or backup email address. To fix, click Log in and try again. For security reasons, apps generate new codes every 30 seconds.

Even though your authenticator app might show a space after the first three digits of the code, enter the code without the space. If you’re using an app other than Xero Verify, the codes will be time-based. To ensure the time on the device your authenticator app is installed on is accurate, let your network provider automatically set the time. Once you’ve entered the code and logged in to Xero, you can close the authenticator app.

You don’t need to delete it. You can avoid problems with time-based codes by switching to Xero Verify. It’s also the only app that lets you use push notifications for quick and easy authentication in Xero.

If you use your backup email to authenticate your Xero login, you should receive an email from Xero containing a verification code. If you have trouble answering your security questions to authenticate your Xero login, try entering your answers again. Same phone, same computer, same everything. Now every time I log in I have to answer the questions even though I also tick the remember me box.

Yes, my business partner has the same problem. It used to work but now he has to answer the questions which is really frustrating. I’ve joined those who can’t access XERO through using the authenticator code.

Best answers 1 Dana A Xero. Xero verified. Showing 0 of 5 answers. Add attachement Upload Files Or drop files. Cancel Done. All answers 2. Michael Dillon.

 

Cant login using the authy code – Xero Central

 
If you have a 30 day skip then it should work if I choose it, regardless of whether I am using an authenticator – it is my risk not Xero’s. Why my authenticator app won’t sync I have not received a QR barcode scan. Expand Post Fix issues with your bank connection. Head to the App Store! You may have to get a code sent by text initially to activate the Authenticator. Expand Post. LikeLikedUnlike.

 
 

Xero authenticator app not working – xero authenticator app not working

 
 
Contact Xero support Raise a case with our support team. Good luck. Wait a couple of minutes, then refresh your email inbox. I have to log in and out of Xero multiple times during the day and this becomes extremely frustrating to face the challenge every time. Install an authenticator app.